1. What is Online Bill Pay?
2. What types of bills can I pay with Online Bill Pay?
3. How do I enroll in online Bill Pay?
4. How do I enroll for PC Banking Bill Pay?
5. Are online bill payments guaranteed to arrive on time?
6. What if a scheduled online bill payment arrives late and I am assessed late fees/finance charges?
7. How much processing time is required to send an online bill payment?
8. How can I stop a scheduled payment?
9. How do I cancel Online Bill Pay services?

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You can contact us by e-mail or by phone (Mon.-Sat. from 7 a.m. to 7 p.m. PT and Sunday from 12pm to 4pm PT). For general customer service inquiries about Nevada State Bank products, please call toll-free 1-800-727-4743. For specific online banking inquiries, please call toll-free 1-888-835-0551.

1. What is Online Bill Pay?
This service allows Online Banking customers to pay mortgage, installment loan, credit card, utility, and other types of business and consumer creditors without writing checks, licking envelopes or buying stamps.

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2. What types of bills can I pay with Online Bill Pay?
You can pay almost any business or individual with a mailing address within the US or Canada using Online Bill Pay. Please note: This service is not recommended for tax or court-ordered payments.

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3. How do I enroll in Online Bill Pay?
To learn more about enrolling in Online Bill Pay, as well as Nevada State Bank's other online services, visit our How To Enroll page.

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4. How do I enroll in PC Banking Bill Pay?
To learn more about enrolling in PC Banking Bill Pay, as well as Nevada State Bank's other online services, visit our How To Enroll page.

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5. Are online bill payments guaranteed to arrive on time?
Online bill payments are guaranteed to arrive on time in the event that the "due date" you requested is at least five business days prior to the actual due date indicated on your bill, and that all pertinent payee information has been submitted correctly to Nevada State Bank.

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6. What if a scheduled online bill payment arrives late and I am assessed late fees/finance charges?
Online bill payments are guaranteed to arrive on time in the event that the "due date" you requested is at least 5 business days prior to the actual due date indicated on your bill, and that all pertinent payee information has been submitted correctly to Nevada State Bank. In the event that a payment meeting these requirements does not post on time, you will be reimbursed for late fees/finance charges not to exceed $50.

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7. How much processing time is required to send an online bill payment?
To ensure timely service, payments must be scheduled 2 to 4 days before they are due, depending on the method Bill Pay can use to send them. The "due date" indicated on the system is the date that the bill is scheduled to arrive at its destination.

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8. How can I stop a scheduled payment?
All online payments can be canceled before they are processed (At least 5 business days prior to the requested due date). Once the payment has been processed, additional modifications are not possible. Procedures for payment cancellation are as follows:

Internet Bill Payment:

• Access the "Payment Activity" section of the Internet Bill Payment system.
• Click the link located to the right of the bill marked "Stop/Edit."

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9. How do I cancel Online Bill Pay services?
No problem. Just call us toll-free at 1-888-835-0551 to cancel your service.

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