1. What are the differences between Internet Banking and PC Banking?
2. How do I enroll in Internet Banking?
3. How secure is Internet Banking with Nevada State Bank?
4. How often does the Internet Banking system update?
5. How much does Internet Banking cost?
6. How do I find out my password if I have forgotten it?
7. How do I add additional accounts to Internet Banking?

Contact Us
If your answer's not here, we're here to help.

You can contact us by e-mail or by phone (Mon.-Sat. from 7 a.m. to 7 p.m. PT and Sunday from 12pm to 4pm PT). For general customer service inquiries about Nevada State Bank products, please call toll-free 1-800-727-4743. For specific online banking inquiries, please call toll-free 1-888-835-0551.

1. What are the differences between Internet Banking and PC Banking?
In general, Internet banking uses a Web browser, such as Netscape Navigator or Internet Explorer, to create a secure connection between your computer and the Nevada State Bank Internet site using the World Wide Web. The Internet gives you access to your banking transactions, as well as the ability to pay bills, apply for loans online, etc.

PC banking uses a Personal Financial Management (PFM) software package such as Quicken®, QuickBooks®, or Microsoft Money®. With your PFM software you can access your Nevada State Bank account and download banking information into your software's check register, as well as pay bills.

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2. How do I enroll in Internet Banking?
Personal account holders can enroll in three different ways:

• Apply online. Click here to begin this easy process.
• Ask a friendly representative at any Nevada State Bank Branch.
• Contact Online Banking at 1-888-835-0551.

If you are a business customer, please bring your completed enrollment form and agreement to your nearest Nevada State Bank branch. Our bank representatives will be happy to assist you in setting up your accounts with this service.

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3. How secure is Internet Banking with Nevada State Bank?
Nevada State Bank guarantees your transactions are secure and private. To find out more, see our Security Page.

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4. How often do transactions in the Internet Banking system update?
Once per business day, usually prior to 8:00 a.m. (Pacific Time)

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5. How much does Internet Banking cost?
Access to your personal accounts (view balances, transactions, and transfer funds via your Internet browser) is provided at no cost.* The optional Bill Payment service is free* for personal accounts with no limit on the number of bill payments that can be paid per month. The optional Bill Pay service for business accounts is $9.95 a month for up to 20 bill payments, and $0.50 per additional bill payment.*
*Does not include Internet Service Provider fees.

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6. How do I find out my password if I have forgotten it?
Contact Online Banking Support toll-free at 1-888-835-0551 to request a temporary password.

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7. How do I add additional accounts to Internet Banking?
Contact Online Banking Support toll-free at 1-888-835-0551 to request linking of active accounts that do not currently appear on the Internet.

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