1. What are the differences between PC Banking and Internet Banking?
2. What versions of financial software can I use with Nevada State Bank's PC Banking?
3. What is the Nevada State Bank routing number and Customer ID that my software requires?
4. How do I add additional accounts to my PC Banking?
5. What is the cost of PC Banking?
6. How do I find out my PC Banking PIN code if I have forgotten it?
7. If I need help with my PC Banking software, who do I contact?

Contact Us
If your answer's not here, we're here to help.

You can contact us by e-mail or by phone (Mon.-Sat. from 7 a.m. to 7 p.m. PT and Sunday from 12pm to 4pm PT). For general customer service inquiries about Nevada State Bank products, please call toll-free 1-800-727-4743. For specific online banking inquiries, please call toll-free 1-888-835-0551.

1. What are the differences between PC Banking and Internet Banking?
In general, PC banking uses a Personal Financial Management (PFM) software such as Quicken®, QuickBooks®, or Microsoft Money®. With your PFM software you can access Nevada State Bank directly and download account information into your software's check register as well as pay bills online.

Internet banking uses a web browser, such as Netscape Navigator or Internet Explorer, to create a secure connection between your computer and the Nevada State Bank Web site on the Internet. The Internet gives you access to your banking transactions, as well as the ability to pay bills, apply for loans online, etc.

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2. What financial software can I use with Nevada State Bank's PC Banking?
Nevada State Bank's PC Banking service can be accessed with the following financial software:

Microsoft Money© 2005
Microsoft Money 2006
Microsoft Money 2007
Microsoft Money Plus© 2008
Quicken© 2005*
Quicken 2006*
Quicken 2007*
Quicken 2008*
QuickBooks© 2005
QuickBooks 2006
QuickBooks 2007
QuickBooks 2008

*Macintosh Versions OK

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3. What is the Nevada State Bank routing number and Customer ID that my software requires?
The routing number is 122400779.
The Customer ID is your Social Security Number or, for businesses, the Tax ID Number.

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4. How do I add additional accounts to my PC Banking?
First, create a new account within your financial software by entering the correct account number. All checking and money market accounts use 9 digit account numbers, and all savings accounts use 10 digits. After completing the required fields, contact Online Banking Support toll-free at 1-888-835-0551 and we'll help you link the additional account. Your account will be added within 24 hours.

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5. What is the cost of PC Banking?
For customers with personal accounts, access to your accounts (view balances, transactions, and transfer funds) is provided free of charge.* The optional Bill Payment service for personal accounts is $4.95 per month* for up to 20 bill payments, and $0.50 per additional bill payment.

For business customers, access to accounts (ability to view balances, transactions, and transfer funds) is $4.95 per month. The optional Bill Payment service for business accounts is $9.95 per month for up to 20 bill payments, and $0.50 per additional bill payment.

Software for PC Banking is not provided by Nevada State Bank, and must be purchased prior to using this service.

*Does not include Internet Service Provider Fees.

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6. How do I find out my PC Banking PIN code if I have forgotten it?
Contact Online Banking Support toll-free at 1-888-835-0551. If you have the letter containing the original PIN code issued by Nevada State Bank, we can reset the PIN to the one appearing on the document. If you do not have the original letter, it will be necessary to reissue the PIN, which will take 7-10 business days.

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7. If I need help with my PC Banking software, who do I contact?
If you need help with your Nevada State Bank accounts, call Online Banking Support toll-free at 1-888-835-0551. For all other technical support, please contact the software manufacturer.

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