Nevada State Bank | Customer Service - Frequently Asked Questions for SecurEntry Login Security

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SecurEntry™: Frequently Asked Questions

How do I enroll in SecurEntry? Will my username or password change? What is SecurEntry? Why do I need SecurEntry? How does it work? What is a registered device? Can I access my accounts from multiple computers? Can two people log in from the same computer? What happens if I choose not to enroll in SecurEntry? How do I change my SecurEntry Image and Challenge Questions/Answers? What if I forget the answers to my SecurEntry Challenge Response Questions? 1. How do I enroll in SecurEntry? You will automatically be prompted to enroll in SecurEntry upon log in to Internet Banking. Completing the simple enrollment process takes only a few minutes. [Top] 2. Will my username or password change? No, your Internet Banking username and password will stay the same as they are today. [Top] 3. What is SecurEntry? SecurEntry provides added security by ensuring that only you can access your banking accounts online. Your SecurEntry is an image (picture), phrase, and challenge questions and answers that are shared secretly between you and Nevada State Bank. When you see your SecurEntry image and phrase, you can be confident that you're at the Nevada State Bank Web site, not an imposter site. Additionally, SecurEntry remembers which computer(s) you normally use, giving you even greater protection against unauthorized individuals logging into your accounts-even if they somehow obtain or guess your username and password. [Top] 4. Why do I need SecurEntry? SecurEntry protects you while you access your Internet Banking accounts by having you provide information that only you would know. [Top] 5. How does it work? When you visit your branch office, you know our faces and we know yours. SecurEntry does the same thing over the Internet. When you enroll in SecurEntry, you will select a secret picture, phrase, challenge question and answer. Whenever you log in, we'll show you this picture and phrase so you can be assured you are accessing Nevada State Bank's site and not an imposter site. We also check the computer(s) or device(s) you are using to access our Web site. You probably access our Web site from one or two computers, such as your work and home computers. SecurEntry remembers your computers. If you log in from a different computer, we take additional security steps to verify your identity by asking you to provide the answer to one of your secret questions. SecurEntry remembers your computer by assigning a unique identifier to that computer when you register it. No personal or private data is stored in any way. [Top] 6. What is a registered device? A registered device is a computer you use to access your online accounts through SecurEntry. A registered computer has had a unique identifier assigned to it that is only recognized by SecurEntry. Un-registering a computer can be done by accessing the SecurEntry Maintenance link under the Services tab, once you have logged into Internet Banking. [Top] 7. Can I access my accounts from multiple computers? There is no limit on how many different computers you can use to log in to Internet Banking. If you log in from a new computer or a public terminal, you will just need to go through an extra step of answering one of your secret challenge questions. It is strongly recommended that you register only personal computers that are not used by the general public. [Top] 8. Can two people log in from the same computer? There is no limit on how many people can log in to our Web site from the same computer. The SecurEntry information that you register with us will distinguish you from other users accessing their online accounts from the same computer. [Top] 9. What happens if I choose not to enroll in SecurEntry? SecurEntry is required to use Internet Banking. [Top] 10. How do I change my SecurEntry Image and Challenge Questions/Answers? After you have logged into your Internet Banking account, click on the Services tab and then the SecurEntry Maintenance link to change your SecurEntry image and challenge response questions/answers. [Top] 11. What if I forget the answers to my SecurEntry Challenge Response Questions? Contact Online Banking Support toll-free at 1-888-835-0551. [Top]