1. What if I get the error: "Your browser is not 128-bit SSL compliant."?
2. What if I get the error: "Access denied: Your Internet client ID has been frozen."?
3. What if I get the error: "Please try again later."?
4. What if I get the error: "We are unable to authenticate the sign on name and password you entered."?
5. What if I get the error: "You are about to be redirected to a connection that is not secure..."?
6. What do I do if after entering my user name/password, the Terms and Conditions agreement appears repeatedly; and after clicking "I accept" at the bottom, the home page reappears?
7. How do I update my browser?
8. What should I check if I cannot access my account?
9. What should I do if the "no account activity" message appears, but I know that there has been activity on my account?
10. How can I get other accounts to appear on the "Select Accounts" screen?

Contact Us
If your answer's not here, we're here to help.

You can contact us by e-mail or by phone (Mon.-Sat. from 7 a.m. to 7 p.m. PT and Sunday from 12pm to 4pm PT). For general customer service inquiries about Nevada State Bank products, please call toll-free 1-800-727-4743. For specific online banking inquiries, please call toll-free 1-888-835-0551.

1. What if I get the error: "Your browser is not 128-bit SSL compliant"?
Cause: Your browsing software does not meet Nevada State Bank's stringent security requirements for Internet Banking, and you won't be able to access the system with your current version.
Solution: Upgrade your browser. Click here to find out how.

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2. What if I get the error: "Access denied: Your Internet client ID has been frozen."?
Cause: If you have three consecutive, invalid password entries, your account will be deactivated as a security precaution.
Solution: Contact Online Banking Support toll-free at 1-888-835-0551 to request re-activation.

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3. What if I get the error: "Please try again later."?
Cause: Generally this message is the result of a database problem affecting specific accounts. It can also be created by reporting a lost/stolen ATM card, or by incorrect linkage of accounts to the main system.
Solution: Contact Online Banking Support toll-free at 1-888-835-0551. Indicate which error message you are receiving, and request that we check the linkage on your account(s).

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4. What if I get the error: "We are unable to authenticate the sign on name and password you entered."?
Cause: Entering an invalid username or password.
Solution: Double check the information you are entering. Please remember that passwords are case sensitive (the system recognizes the difference between upper and lower-case letters). If the message recurs after verification, contact Online Banking Support toll-free at 1-888-835-0551 to request a temporary password.

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5. What if I get the error: "You are about to be redirected to a connection that is not secure..."?
Cause: The browser's security prompt often comes up as you are redirected to our home page after entering the wrong user name.
Solution: Double check the information you are entering. Please remember that passwords are case sensitive (the system recognizes the difference between upper and lower-case letters). The default user name on most accounts is the user's Social Security Number without the dashes or spaces. If the message recurs after verification, contact Online Banking Support toll-free at 1-888-835-0551 to reset your user name.

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6. What do I do if after entering my user name/password, the Terms and Conditions agreement appears repeatedly; and after clicking "I accept" at the bottom, the home page reappears?
Cause: Distorted time/date properties on the PC being used to access the system, and/or disabling the cookie settings on the browser.
Solution: Verify that date, time, AM/PM setting, and time zone on your machine are all correct for the area of the country you reside in. This information is found in the "Control Panel" of your computer. Also check to ensure that your browser accepts cookies. If you require technical support on how to perform these operations, contact Online Banking Support toll-free at 1-888-835-0551.

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7. How do I update my browser?
Follow these links to download an updated browser:

• Microsoft Internet Explorer
• Netscape Communicator

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8. What should I do if I cannot access my account?
Check that your browser is a supported browser version. Also check that the encryption in the software is turned on and working. After checking some of these problems, contact Online Banking Support toll-free at 1-888-835-0551.

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9. What should I do if the "no account activity" message appears, but I know that there has been activity on my account?
It could be because you happened to view information on the day when your statement ended. Another possible reason is that your account(s) have been unlinked from the online system (such as when an account reaches a zero balance, etc.). Contact Online Banking Support toll-free at 1-888-835-0551 to report the problem.

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10. How can I get other accounts to appear on the "Select Accounts" screen?
You may contact Online Banking Support toll-free at 1-888-835-0551 and have any eligible account(s) linked to your online profile. Currently, eligible accounts include the following:

• Checking
• Savings
• Certificates of Deposit
• Money Market
• Credit Cards
• Consumer Loans

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