Dear Valued Nevada State Bank Customer:

We are amending the Zelle® Payment Service Agreement that you accepted when enrolling in our Zelle service.  The updated agreement is called our Zelle® and Other Payment Services Agreement (hereafter, the “New Terms”).

The New Terms become effective 21 calendar days from the date of this email notice.  In addition, by using the Zelle and Other Payment Services (the “Service”) after that date, you reaffirm your acceptance of the New Terms. If you wish to decline the New Terms and cancel your enrollment, you must cancel your Service during the next 21 days.

Please note, if you use the Service during the next 21 days, you may be presented with the New Terms and be required to click to say you accept them. If that occurs, the New Terms will still not be binding until after your full 21 day notice period has run.  

Please know that these New Terms do not change how you use the Service. The features, functions and User experience that you currently enjoy will stay the same.  Similarly, the experience of people to whom you send payments (or from whom you request payments) will stay the same.

A copy of the new Zelle® and Other Payment Services Agreement is now published in our Agreement Center at Nevada State Bank.  We encourage you to review the New Terms, especially Part E, which is where the substantive changes were made.

To help you review the New Terms, the following is a summary of the primary revisions and updates.  This list refers to the subsection numbers, as revised: 

1.     The Bank’s current legal name (Zions Bancorporation, N.A.) replaces its prior name (ZB, N.A.) throughout the New Terms. We still also use our trade name, Nevada State Bank.

2.     Section 36(e) provides an updated number (729935) for messaging STOP or HELP to us, asking to cancel our text messaging or to request help or information about text messages. The number 767666 is now deleted.

3.     Section 30(a) adds this warning: “THE ZELLE PAYMENT SERVICE IS INTENDED TO SEND MONEY TO FRIENDS, FAMILY AND OTHERS YOU TRUST.  YOU SHOULD NOT USE THE ZELLE PAYMENT SERVICE OR OTHER PAYMENT SERVICES TO SEND MONEY TO RECIPIENTS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST.”

4.     Throughout the New Terms, the name of the Bank’s overall Service changes from “Zelle® Payment Service” to “Zelle® and Other Payment Services.”  The new reference to “other payment services” recognizes that certain types of payment instructions placed with the Service are not processed entirely on the Zelle Network® (e.g., a payment that you schedule to be sent on a future date, or on which we or another financial institution places a temporary hold).  Many of the changes below are to recognize that existing technical distinction. 

For example, a newly-inserted Section 30(b) states:

In addition to the Zelle Payment Service, we provide other payment services under these Terms of Service.  First, these additional services allow you to send money to people if you provide the Eligible Transaction Account information and other contact information for the Receiver; such transactions are not sent via Zelle.  Second, outside Zelle, we allow you to establish a one-time payment for a payment recipient for which processing shall be initiated at a later specified date up to one (1) year. Third, outside Zelle, we enable you to establish a recurring series of payments to a payment recipient for which processing shall be initiated on dates you specify.  These three payment services and any other payment services that we provide under these Zelle and Other Payment Terms are referred to as “Other Payment Services” in these Zelle and Other Payment Terms.  Although future-dated payments and recurring payments are outside Zelle, we may ultimately send those transactions via Zelle when the applicable date of payment arrives, in which case the applicable payment transaction is part of the Zelle Payment Service, not the Other Payment Services.  The term “Zelle and Other Payment Services” means the Zelle Payment Service and the Other Payment Services.”

And Section 31(b) now adds:

By providing us with names, bank account information and other contact information for Receivers to whom you wish to direct a payment via the Other Payment Service, you authorize us to follow the Payment Instructions that we receive via the Other Payment Services. 

5.     Section 30(d), previously 30(b), clarifies that payment delivery speed may vary based on fraud and risk policies of participating financial institutions, as well as on their funds availability policies.

6.     Section 31(a) is expanded to include: “In addition to the restrictions set forth in Section above entitled “Prohibited Payments,” you agree that you will not use the Zelle and Other Payment Services to send money to anyone to whom you are obligated for tax payments, payments made pursuant to court orders (including court-ordered amounts for alimony or child support), fines, payments to loan sharks, gambling debts or payments otherwise prohibited by law, and you agree that you will not use the Zelle and Other Payment Services to request money from anyone for any such payments.”

7.     Section 31(b) recognizes a potential future feature of linking your profile to a debit card rather than a bank account, but we do not offer that feature at this time. 

8.     Sections 32(a) is now divided into 3 subparts. As revised, it reads:

(a)  You may send money to another User at your initiation or in response to that User’s request for money. You understand that use of the Zelle and Other Payment Services by you shall at all times be subject to (i) this Agreement, and (ii) your express authorization at the time of the transaction for us or another Network Financial Institution to initiate a debit entry to your bank account. You understand that when you send the payment, you will have no ability to stop it. When a Sender initiates a Payment Instruction, the Receiver is not required to accept the payment if the Receiver has not enrolled in Zelle. You agree that you as a Sender will not hold us liable for any damages resulting from a Receiver’s decision to not enroll in Zelle.  For the Zelle Payment Service, you may only cancel a payment if the person to whom you sent the money has not yet enrolled in the Zelle Payment Service.  As to the Zelle Payment Service, if the person you sent money to has already enrolled with Zelle, either in the Zelle Standalone Locations or with a Network Financial Institution, then the money is sent directly to their bank account (except as otherwise provided below) and may not be canceled or revoked.  Cancellation is addressed more generally as to the Other Payment Services in the Section below entitled “Payment Cancellation, Stop Payment Requests and Refused Payments for Other Payment Services”.  You may initiate a one-time Payment Instruction to a Receiver for which processing shall be initiated immediately via Zelle.  Via the Other Payment Services (defined in the Section above entitled “Description of Zelle and Other Payment Services”), you may also initiate (a) a one-time Payment Instruction to a Receiver for which processing shall be initiated at a later specified date up to one (1) year, and (b) a recurring series of Payment Instructions to a Receiver for which processing shall be initiated on the specified dates. Further details about each of these options can be found on the Site.

(b)  Payment Instructions initiated to Receivers require you to provide contact information about the Receiver (including an email address and/or mobile telephone number). If the Receiver does not bank at a Network Financial Institution and has not yet enrolled in Zelle, then the Zelle Payment Service will contact the Receiver and request that the Receiver (i) provide information so that the identity of the Receiver may be validated at a Zelle Standalone Location and then (ii) provide eligible transaction account information in order to complete the Payment Instruction (a "Two-Step Transfer"). If the Receiver maintains an eligible transaction account with a Network Financial Institution and has not yet enrolled in Zelle, then the Zelle Payment Service will contact the Receiver regarding enrollment in Zelle and receipt of payment.  If the Receiver has already enrolled in Zelle, then the Receiver will receive a message regarding your payment.

(c)  Via the Other Payment Services (defined in the Section above entitled “Description of Zelle and Other Payment Services”), we also support the sending of money to Receivers if you provide the Eligible Transaction Account information for the Receiver and other contact information for the Receiver; such transactions are not sent via Zelle. You acknowledge and agree that if your Payment Instructions identify an account by name and account number, the relevant financial institution may execute those Payment Instructions by reference to the account number only, even if such account number does not correspond to the account name. You further acknowledge and agree that financial institutions holding the account may choose to not investigate discrepancies between account names and account numbers. We have no responsibility to investigate discrepancies between account names and account numbers, outside of our obligations under the law to investigate errors, described above in the Section above entitled “Errors, Questions, and Complaints”.

9.     Section 32(d), previously 32(b), now includes the revised statement: “If you are sending money to someone who has not enrolled as a User with Zelle, either via a Zelle Standalone Location or a Network Financial Institution they will receive a text or email notification instructing them on how to enroll to receive the money.”  Previous reference to two days from the intended recipient responding to notification is now deleted.

10.  Section 32(e), previously 32(c), clarifies that, even for Other Payment Services and Zelle Payment Services where the Site indicates payment will require more than a Business Day, the processing of your Payment Instructions and the debiting of your account may occur as early as the day of your instruction, even though payment may not be made to the Receiver until the next Business Day.  Also, in any Two-Step Transfer, deposit into the Receiver’s account may be delayed, even though your account has been debited, if the Receiver has not yet enrolled in Zelle.

11.  Section 34 clarifies that neither the Bank nor Zelle guarantees or accepts responsibility if you make a Zelle Payment Request to another User but do not receive payment or the correct amount.  Section 34 now requires you to indemnify, defend, and hold Zelle (and other listed parties) harmless from claims resulting from or arising out of any Zelle Payment Request you send that is related to overdue or delinquent amounts.

12.  Section 35 is rewritten to update and clarify terms for “Payment Cancellation, Stop Payment Requests and Refused Payments for Other Payment Services.” You are also referred to Section 32(a) for information on Users’ very limited ability to cancel a Zelle Payment. Section 32(d), previously 32(b), now deletes reference to cancellation under Payment Network rules. Sections 35 and 39 also clarify that only Receivers who not enrolled in Zelle may reject payments.

13.  A newly-inserted Section 41 states:

Wireless Operator Data. In addition to the Section above entitled “Information Authorization”, you acknowledge that we or Zelle may use information on file with your wireless operator to further verify your identity and to protect against or prevent actual or potential fraud or unauthorized use of the Service.  By using the Zelle Payment Service, you authorize your wireless operator (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to use your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status details, if available, solely to allow verification of your identity and to compare information you have provided to us or to Zelle with your wireless operator account profile information for the duration of our business relationship. See Zelle’s Privacy Policy at https://www.zellepay.com/privacy-policy for how it treats your data. Please review our Privacy Policy in order to better understand our commitment to maintaining your privacy, as well as our use and disclosure of your information.

14.  Section 42, previously 41, adds these two sentences:

THE SERVICE IS INTENDED FOR SENDING MONEY TO FAMILY, FRIENDS AND OTHERS WHOM YOU TRUST.  YOU SHOULD NOT USE ZELLE TO SEND MONEY TO PERSONS WITH WHOM YOU ARE NOT FAMILIAR OR YOU DO NOT TRUST”,

and

ZELLE DOES NOT OFFER A PROTECTION PROGRAM FOR AUTHORIZED PAYMENTS MADE THROUGH THE SERVICE (FOR EXAMPLE, IF YOU DO NOT RECEIVE THE GOODS OR SERVICES THAT YOU PAID FOR, OR THE GOODS OR SERVICES THAT YOU RECEIVED ARE DAMAGED OR ARE OTHERWISE NOT WHAT YOU EXPECTED).

 

Thank You,

Nevada State Bank

 
 
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