Online Bill Pay: FAQs

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FAQs
1. What is Online Bill Pay?

This service allows Online Banking customers to pay mortgage, installment loan, credit card, utility, and other types of business and consumer creditors without writing checks, licking envelopes or buying stamps.

2. What types of bills can I pay with Online Bill Pay?

You can pay almost any business or individual with a mailing address within the US or Canada using Online Bill Pay. Please note: This service is not recommended for tax or court-ordered payments.

3. How do I enroll in online Bill Pay?

To learn more about enrolling in Online Bill Pay, as well as Nevada State Bank's other online services, visit our How To Enroll page.

4. How do I enroll for PC Banking Bill Pay?

To learn more about enrolling in PC Banking Bill Pay, as well as Nevada State Bank's other online services, visit our How To Enroll page.

5. Are online bill payments guaranteed to arrive on time?

Online bill payments are guaranteed to arrive on time in the event that the "due date" you requested is at least five business days prior to the actual due date indicated on your bill, and that all pertinent payee information has been submitted correctly to Nevada State Bank.

6. What if a scheduled online bill payment arrives late and I am assessed late fees/finance charges?

Online bill payments are guaranteed to arrive on time in the event that the "due date" you requested is at least 5 business days prior to the actual due date indicated on your bill, and that all pertinent payee information has been submitted correctly to Nevada State Bank. In the event that a payment meeting these requirements does not post on time, you will be reimbursed for late fees/finance charges not to exceed $50.

7. How much processing time is required to send an online bill payment?

To ensure timely service, payments must be scheduled 2 to 4 days before they are due, depending on the method Bill Pay can use to send them. The "due date" indicated on the system is the date that the bill is scheduled to arrive at its destination.

8. How can I stop a scheduled payment?

All online payments can be canceled before they are processed (At least 5 business days prior to the requested due date). Once the payment has been processed, additional modifications are not possible. Procedures for payment cancellation are as follows:

Online Banking Bill Payment:

  • Access the "Payment Activity" section of the Online Bill Payment system.
  • Click the link located to the right of the bill marked "Stop/Edit."

(In the event the bill has already been processed, this area of the page will show "Processing" and changes are no longer allowed.)

PC Bill Payment:

  • Call Online Banking Support toll free at 1-888-835-0551.
9. How do I cancel Online Bill Pay services?

No problem. Just call us toll-free at 1-888-835-0551 to cancel your service.

Need more information? Call 1-888-835-0551 to contact our Online Banking Customer Service Center.

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