Online Bill Pay: FAQs

Contact Us

If your answer's not here, we're here to help.  Please visit the "Contact Us" page for a complete list of contact information.

General FAQs
1. What is Bill Pay?

Bill Pay is a service offered through Online Banking that allows you to set up bill payments to just about any company or person. Select a company or person you want to pay, and choose the appropriate due date. It’s as easy as that!

2. What are some additional features of Bill Pay?

You can add a Biller, review your pending payments, check bill reminders, view your e-Bills and more from our easy-to-navigate payment center. You can also choose to view "Bill History" and "Manage Your Bills" — all using the tabs at the top of the Bill Pay screen.

Also, you can choose to receive electronic copies of your bills directly through Bill Pay by enrolling in e-Bills. You no longer have to wait to receive bills in the mail or log into your Biller's site. e-Bills are available from hundreds of companies, including major utilities and retailers nationwide, so you can unify and centralize your bill paying.

Additionally, you will automatically receive temporary "trial e-Bill" service from certain Billers. With trial e-Bills you can try out a Biller’s e-Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e-Bills from that Biller.

3. Who can use Bill Pay?

Anyone who has an eligible Nevada State Bank personal or small business checking and /or money market account may enroll for Online Banking with Bill Pay. Bill Pay is not offered to minors unless the minor is using an account in the minor’s name with a parent or guardian as a co-signor or guarantor. Monthly withdrawal limits from money market accounts will apply when used for bill payments. Please refer to the Consumer Deposit Accounts Disclosure and Fee Schedule or Business Accounts Disclosure and Fee Schedule for more details.

4. Which Internet browsers are supported for Bill Pay?

Supported browsers include the current stable releases of Firefox, Chrome, Safari and Internet Explorer. Older versions of these browsers may not support the functionality of Bill Pay. You may experience difficulties in printing or with some scroll screens. To resolve these issues, we recommend using an alternate browser or updating the version of the browser you are using to access Bill Pay.

5. How much does Bill Pay cost?

There is no charge to use consumer Bill Pay.

Business bill pay has a monthly service fee of $9.95 and includes up to 20 bill payments per month. After the 20th bill payment, there is a $.50 charge for each bill payment.

Additional fees will apply to expedited payments. Please refer to the Consumer Deposit Accounts Disclosure and Fee Schedule or Business Accounts Disclosure and Fee Schedule for more information.

6. What is a "Biller"?

Formerly known as a Payee, a Biller is any company or person you would like to pay using Bill Pay.

7. What are e-Bills and how do they work?

With e-Bills, you can choose to receive electronic copies of most of your bills directly through Bill Pay. You will no longer have to wait to receive your bills in the mail or log into your Biller’s site. e-Bills are available from hundreds of companies, including major utilities and retailers nationwide, so you can unify and centralize your bill paying.

Additionally, you will automatically receive temporary "trial e-Bill" service from certain Billers. With trial e-Bills you can try out a Biller’s e-Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e-Bills from that Biller.

8. Do I need to sign up with the Biller to receive e-Bills?

No, you have the ability to sign up for e-Bills for select Billers directly through Bill Pay.

9. Will I continue to receive paper statements from the Biller once I enroll in e-Bills?

There may be some overlap from the time you sign up for e-Bills and the time the Biller stops sending a paper statement via mail. However, after signing up for the service, you will only receive that Biller’s statements via e-Bill. If you continue to receive paper statements, you will need to contact the Biller and request that paper statements no longer be distributed to you.

Additionally, you will automatically receive temporary "trial e-Bill" service from certain Billers. With trial e-Bills you can try out a Biller’s e-Bills (while still receiving paper invoices) before deciding whether you want to enroll in paperless e-Bills from that Biller.

10. How do I view and pay my e-Bills?

Billers offering e-Bills will appear in the Payment Center with a "Get Bill" icon to the left side of the Biller name. To pay an e-Bill, click on the icon and follow the on-screen instructions to view and pay your e-Bill. You can schedule a one-time payment for an e-Bill or set up automatic payments for all e-Bills that come from that Biller.

11. Can I be notified about a scheduled payment once it has been paid?

You can set up reminders for payments and email notifications when a bill is due, if a bill has not been paid by the due date, and when a payment has been sent. To set up these reminders and view other options, go to the "Manage My Bills" tab at the top of the Payment Center. You can also view the status of recent payments in the "Recent Payments" section of the Payment Center, and view payment history on the "Bill Activity" page.

12. What accounts can I use with Bill Pay?

Nevada State Bank clients can use an active checking and/or money market account with Bill Pay. Monthly withdrawal limits from money market accounts will apply when used for bill payments. Please refer to the Consumer Deposit Accounts Disclosure and Fee Schedule or Business Accounts Disclosure and Fee Schedule for more details.

13. How are my payments sent to Billers?

Payments made through Bill Pay are processed either electronically, by a corporate check that our third party service provider draws against its own account, or by a laser draft that our third party service provider draws against your account with us. Funds for an electronic payment are deducted from your account when the electronic payment processes. Funds for a corporate check payment are generally deducted from your account on the date you scheduled for your payment. Funds for a laser draft payment are deducted from your account when the laser draft is presented to the Bank for payment.

14. How will I know if a payment is made electronically, by corporate check or by laser draft?

When you are scheduling a payment, the dynamic payment calendar allows you to pick your first available pay date. For electronic payments, the first available pay date in most cases will show as the next business day. For check payments, the next available pay date will typically be 2-5 business days from the current date.

15. Can I schedule a bill payment for a weekend or holiday?

No. Within Bill Pay, only business days will show as available pay dates. If you have a recurring payment that falls on a weekend or federal holiday, this payment will automatically be adjusted to the closest previous business day. For example, if your recurring payment is scheduled for Saturday, it will automatically be rescheduled for the Friday before.

16. Can I change or cancel my scheduled bill payment?

You may change or cancel any payment that is in a pending status up until payment processing begins. You may review your previously scheduled or pending payments in the "Pending Payments" box within the Payment Center. For other information regarding cancelling payments or stopping payment, please refer to the Bill Pay Service Agreement.

17. How far in advance can I schedule a payment?

You can schedule a payment up to one year in advance.

18. What if I still have more questions about Bill Pay?

If you still have questions regarding Bill Pay, please call us at 1-888-835-0551 Monday through Saturday from 6 a.m. to 7 p.m. Pacific Time or visit us at a branch today!


Expedited Payments FAQs
19. What is an expedited payment?

Expedited payments are delivered faster than standard payments. These payments are subject to a convenience fee that is automatically debited from your funding account. Please refer to the Consumer Deposit Accounts Disclosure and Fee Schedule or Business Accounts Disclosure and Fee Schedule for more details.

20. When would I need to make an expedited payment?

Expedited payments are ideal when you have forgotten to pay a bill or need to make an emergency payment quickly. Expedited payments provide a way to make last minute bill payments without incurring a sizeable late fee from the Biller or damaging your credit rating.

21. When will my Biller receive my expedited payment?

Expedited payments are sent immediately. Typically, the Biller will receive your payment within one business day. In some cases they may receive your payment on the same business day the payment is sent.

22. What if my Biller is not set up to receive electronic payments?

An overnight laser draft check option with a fee will be available within the dynamic calendar in the "Payment Center" for expedited payment delivery. Please refer to the Consumer Deposit Accounts Disclosure and Fee Schedule or Business Accounts Disclosure and Fee Schedule for more details.

23. Is there a cost associated with an expedited payment?

There may be a convenience fee associated with an expedited payment. Please refer to the Consumer Deposit Accounts Disclosure and Fee Schedule or Business Accounts Disclosure and Fee Schedule for more details.

24. I have made an expedited payment to this Biller before. Why can't I do that now?

The ability to make an expedited payment depends on the Biller and time of day. Please contact your Biller if you are experiencing issues sending an expedited payment.

25. What account is my convenience fee deducted from?

Your convenience fee will be debited as a separate transaction from the funding account the payment was made from. Please refer to the Consumer Deposit Accounts Disclosure and Fee Schedule or Business Accounts Disclosure and Fee Schedule for more details.

26. Where can I view the detail status of an expedited payment?

From the "Payment Center" you may click the "Processing" link, Or, from "Bill History" you may click the "View Detail" link to access the "Bill Detail" information screen.

27. Where can I find a historical record of my expedited payment?

Each payment and convenience fee is listed on the Biller’s payment history. For more information on a payment or convenience fee, you can click the "Bill History" link.

28. Can I edit or cancel an expedited payment after it has been submitted?

No. Processing of your payment begins immediately after you click the button to submit your payment on the preview page.

29. Are there any payments I can't issue?

Yes. Expedited payments cannot be sent to an address in Hawaii or Alaska or to a P.O. Box.

30. Can I track the delivery status of my overnight check payment?

Yes. Click the tracking number on the "Payment Detail" page to access the delivery vendor's website.

31. When do I have to submit my overnight check payment to ensure it will arrive the next business day?

All payments must be submitted before 1:00 p.m. Pacific Time to be delivered by the next business day.

Need more information? Call 1-888-835-0551 to contact our Online Banking Customer Service Center.

Privacy Policies | Fraud Protection | Trusteer | FAQs | Financial Tools | Career Center | Bank Properties | Agreement Center | Site Map

© 1999 - 2015 Nevada State Bank. All rights reserved.