DIGITAL PAYMENTS: FAQs

 

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GOOGLE PAY

1. What is Google Pay?

Google Pay is a digital payment that allows you to use your compatible device to pay instead of swiping your card at the card reader. Google Pay is accepted at any U.S. merchant that is enabled for Near Field Communication (NFC).

2. What makes this payment method different than using a plastic card?

Google Pay is a contactless payment method that allows you to use your device to pay by hovering it near the terminal instead of swiping your plastic card. Google Pay also uses a Virtual Account Number (called a token) that is provided to the merchant instead of your card number, making it more secure.

3. What is the difference between Google Pay and Google Wallet?

Visit http://www.google.com/wallet/faq/ to learn more about the difference between Google Pay and Google Wallet.

4. What credit or debit cards can I use with Google Pay?

Visa consumer and small business credit cards and debit cards can be added to Google Pay. Commercial cards and gift cards are not eligible to be added at this time.

5. Which devices can I use with Google Pay?

Google Pay is compatible with any Android device running OS 4.4 (KitKat) or later.

6. How do I add my card to Google Pay?
  1. Open the Google Pay app on your compatible device.
  2. Add your credit or debit card by taking a picture or manually entering the card information.
  3. Agree to the Terms of Use.
  4. Select a verification method from the options provided. If you select a mobile phone number or email address, a one-time verification code will be sent to your device. The code is valid for 30 minutes. If you need assistance in verifying your card, contact the Customer Care center.
7. I don't recognize (or currently use) the phone number(s) and email address(es) available for the one-time verification code request. How can I verify my card?

If you do not recognize or currently use any of the contact methods presented in the app, contact the Customer Care center to add your card and update your contact information.

8. What if the one-time verification code is no longer valid?

The one-time verification code sent to your device via SMS text message or email will be valid for 30 minutes. After 30 minutes, you will need to request a new one-time passcode through the Google Pay app.

9. How do I set a default card to pay?

The first card you add to Google Pay becomes your default payment card. This is the card that will be charged when you pay with your phone. The first card you added will remain your default card unless you change it. To change your default card, in the Google Pay wallet, select the card you want as your default and touch Set as default card.

10. Once a card is added to Google Pay, how can I remove it from my phone?
  1. Open the Google Pay app.
  2. If you have multiple Google Accounts in Google Pay: At the top left, touch your name, then choose the account you want to remove a card from.
  3. Double tap the card you want to remove.
  4. Scroll down, then touch Remove card.
11. How do I pay with Google Pay?

You don't have to open the Google Pay app to make a purchase with your NFC phone; just follow these steps:

 

  1. Wake up and unlock your phone.
  2. Hold the back of your phone against the contactless payment terminal.
  3. Follow the prompts on the screen to complete the transaction.
12. Where can I use Google Pay?

You can use Google Pay at U.S. merchant that accept Visa credit or debit cards where you can tap to pay.

Look for one of these symbols to use Google Pay at a merchant.

13. What security tools does Google Pay feature?

Google Pay provides a virtual account number to the merchant, instead of providing your card information. This helps to prevent fraudulent use of your card number.

14. What if I lose my device?

If you lose your device, contact the Customer Care number on the back of your card immediately. You can also use the Android Device Manager to lock your device from anywhere. For more information, visit https://www.android.com/devicemanager/.

15. Are my Google Pay purchases covered by Zero Liability Fraud Coverage?

Yes. Zero Liability coverage applies to any fraudulent purchases made with your credit or debit card, including those made through Google Pay. Certain restrictions apply. Click here for details.

16. Will I still earn rewards and benefits from my card when I pay using Google Pay?

Absolutely! You'll get all the benefits that your credit or debit card provides. If you currently earn rewards on purchases, you'll continue to earn them for purchases made with Google Pay.

17. Is Google Pay free to use?

Yes, however, charges from your mobile carrier may apply. Check with your wireless provider for details.

18. How will I know a transaction was successful?

After completing a payment using Google Pay, confirmation will appear in Google Pay if notifications are enabled.

19. Will I be able to see a history of my transactions made with Google Pay?

Yes, your most recent card purchases are available in the Google Pay app.

20. How can I learn more about Google Pay?

To learn more, visit https://pay.google.com/about/ or call the number on the back of your card.

APPLE PAY®

1. What is Apple Pay?

Apple Pay is a way for consumers to make in-store and in-app purchases using the iPhone 6 and iPhone 6 Plus products, as well as iPad Air® 2, iPad mini® and the Apple Watch™. (Note: Newer devices will also support Apple Pay. For a complete list of compatible devices, visit http://www.apple.com/apple-pay/.) Apple Pay transactions can be made at participating merchant Point of Sale (POS) locations using the Near Field Communication (NFC) chip embedded in the consumer's phone to communicate card data instead of using a plastic credit or debit card. The transactions travel over the existing debit and credit card networks. Apple Pay transactions can also be made in-app in participating applications, such as Groupon. Consumers are able to register one or more card accounts using Apple's Wallet app.

2. What makes this payment method different than using a plastic card?

Apple Pay uses a tokenization system that improves the security of consumer debit and credit card information. Each time a consumer uses their device to make a purchase, a one-time number is generated and provided to the merchant. This number will not be used again, and, even if the data is breached anywhere in the process, it can't be used to defraud the consumer's core account. This will increase consumer security and decrease costs to card issuers related to data breaches and card reissuance.

 

Apple Pay will also allow transactions to be verified by using TouchID, adding a biometric authentication of the user. If the phone or watch is lost, it cannot be used by anyone other than the owner to make a payment.

3. Where can clients use Apple Pay?

In order to accept Apple Pay in-store, merchants must have NFC-enabled equipment at the POS and have agreements with Apple to process these payments. The number of retail locations accepting Apple Pay continues to grow

 

Available apps can be found on Apple’s Apple Pay website: http://www.apple.com/apple-pay/.

4. What credit or debit cards can I use with Apple Pay?

Currently, Visa consumer and small business credit and debit cards will be allowed to use Apple Pay. Visa Commercial cards and gift cards and MasterCard products are not eligible to be set up in the Apple Pay Wallet.

5. Which devices can I use with Apple Pay?

Apple Pay is available now on iPhone 6, iPhone 6 Plus, iPad Air 2, iPad mini 3 (or later devices) and Apple Watch running iOS 8.1 or later.

6. How do I register my card for Apple Pay?

For Phones and Tablets:

  1. Update your iPhone® 6, iPhone® 6 Plus, iPad Air® 2, iPad mini® 3 to the latest version of iOS. (Note: For a complete list of compatible devices, visit http://www.apple.com/apple-pay/.)
  2. Open the Wallet app on your device and follow the instructions to add your card.

For Apple Watch™:

  1. Update your iPhone® 5, iPhone® 5c, iPhone® 5s, iPhone® 6 or iPhone® 6 Plus to the latest version of iOS. (Note: For a complete list of compatible devices, visit http://www.apple.com/apple-pay/.)
  2. Open the Watch app on your iPhone and choose to add a card.
7. How do I set my Nevada State Bank card as my default card to pay?

Once your card is added to Apple Pay, go to Settings > Wallet & Apple Pay. Then, select Default Card and select your card.

8. Do I need to keep my phone and watch together in order to pay with the Apple Watch?

No. Once you have established Apple Pay with your Apple Watch, the phone is not needed to make a payment. These two devices can be kept apart if desired.

9. What are Apple Pay's security features?

Apple Pay has enhanced security features that aim to make payments more secure than traditional ways to pay. Read more about Apple Pay's security features.

10. Are my Apple Pay purchases covered by Zero Liability Fraud Coverage?

Yes. Zero Liability coverage applies to all fraudulent purchases made with your Nevada State Bank credit or debit card, including those made through Apple Pay.

11. Will I still earn rewards and benefits from my card when I pay using Apple Pay?

Absolutely! You’ll get all the benefits that your credit or debit card provides. If you currently earn rewards on purchases, you’ll continue to earn them for purchases made with Apple Pay.

12. Is Apple Pay free to use?

Yes, however, charges from your mobile carrier may apply. Check with your wireless provider for details. 

13. How will I know a transaction was successful?

After completing a payment using Apple Pay, confirmation will appear in the Wallet app if you have this feature turned on.

14. Will I be able to see a history of my transactions made with Apple Pay?

Yes. Your most recent card purchases are stored in Wallet if you have this feature turned on.

15. What if I still have questions or need help with Apple Pay?

Give us a call! Nevada State Bank Customer Care Center: 866-749-7476

SAMSUNG PAY®

1. What is Samsung Pay?

Samsung Pay is a digital payment solution that allows you to use your compatible device to pay instead of swiping your card at the card reader. Samsung Pay is accepted at any U.S. merchant where you can swipe or tap a card. Samsung Pay works at merchants who are NFC-enabled and at traditional mag stripe terminals, resulting in a 90%+ acceptance rate.

2. What makes this payment method different than using a plastic card?

Samsung Pay is a contactless payment method that allows you to use your device to pay by hovering it near the terminal instead of swiping your plastic card. Samsung Pay also uses a device account number (called a token) that is provided to the merchant instead of your card number.

3. Where can clients use Samsung Pay?

Almost anywhere. If a merchant terminal is NFC-enabled, Samsung Pay will use this method first and then Magnetic Secure Transmission (MST) next. MST does not require the merchant to make any changes to their terminals.

4. What credit or debit cards can I use with Samsung Pay?

Visa consumer and small business credit cards and debit cards can be added to Samsung Pay. Commercial cards and gift cards are not eligible to be added at this time.

5. What makes this payment method different than using a plastic card?

Samsung Pay is a contactless payment method that allows you to use your device to pay by hovering it near the terminal instead of swiping your plastic card. Samsung Pay also uses a device account number (called a token) that is provided to the merchant instead of your card number.

6. How do I add my card to Samsung Pay?
  1. Open the Samsung Pay app on your Galaxy S6 edge+, Galaxy Note5, Galaxy S6 edge, or Galaxy S6 device.
  2. Add your credit or debit card by taking a picture or manually entering the card information.
  3. Agree to the Terms of Service.
  4. Verify your card by requesting a one-time passcode via SMS text message or email, or calling the Customer Care center.
7. I don’t recognize (or currently use) the phone number(s) and email address(es) available for the one-time passcode request. How can I verify my card?

If you do not recognize or currently use any of the contact methods presented in the app, contact the Customer Care center to add your card and update your contact information.

8. What if the one-time passcode is no longer valid?

The one-time passcode sent to your device via SMS text message or email will be valid for 30 minutes. After 30 minutes, you will need to request a new one-time passcode through the Samsung Pay app.

9. How do I set a default card to pay?

There is not a "default" card in Samsung Pay. When you open the app or activate the Simple Pay feature by swiping up from the Home Key on supported screens, the first card displayed is either the last card you registered or the last card you viewed or used.

10. Once a card is added to Samsung Pay, how can I remove it from my phone?

You can remove the card in the Samsung Pay app by selecting the card, touching MORE in the upper right corner and selecting Delete card.

11. How do I pay with Samsung Pay?

Open Samsung Pay and select a card to pay with. Use your fingerprint or enter your Samsung Pay PIN. Hold your device near the card reader. The card reader may prompt you to complete the transaction. For example, if you are using a debit card, you may be asked to enter your PIN number.

12. What is Simple Pay?

Within the Samsung Pay app, you can configure Simple Pay, which opens the wallet from the Lock screen, Home screen, and/or Screen off. Swipe up with you finger on the image at the bottom of your screen. Your payment card will be shown and Simple Pay will open. Swipe down on your card to close Simple Pay. You can change Simple Pay settings from the Samsung Pay app Settings screen.

 

13. Where can I use Samsung Pay?

You can use Samsung Pay at U.S. merchant that accept Visa credit or debit cards where you would have traditionally swiped or tapped your card to pay. (Note that some locations, such as gas pumps, do not currently accept Samsung Pay.) For more information, visit samsung.com/pay.

 

14. What are Samsung Pay's security features?

With Samsung Pay, every transaction is initiated by your unique fingerprint or Samsung Pay PIN. Your card information is never stored by the merchant and the card number is encrypted.

 

15. What is a digital card number?

The digital card number is an alternate card number (also known as a "token") assigned once your card is added to Samsung Pay. The merchant will receive this number with the transaction.

 

16. What if I lose my device?

If you lose your device, your card cannot be accessed to make purchases without your fingerprint or Samsung Pay PIN. Contact the Customer Care number on the back of your card immediately. You may also want to contact your carrier to report your device as lost or stolen.

 

17. Are my Samsung Pay purchases covered by Zero Liability Fraud Coverage?

Yes. Zero Liability coverage applies to any fraudulent purchases made with your credit or debit card, including those made through Samsung Pay.

 

18. Will I still earn rewards and benefits from my card when I pay using Samsung Pay?

Absolutely! You’ll get all the benefits that your credit or debit card provides. If you currently earn rewards on purchases, you’ll continue to earn them for purchases made with Samsung Pay.

 

19. Is Samsung Pay free to use?

Yes, however, charges from your mobile carrier may apply. Check with your wireless provider for details. 

 

20. How will I know a transaction was successful?

After completing a payment using Samsung Pay, confirmation will appear in Samsung Pay if notifications are enabled.

 

21. Will I be able to see a history of my transactions made with Samsung Pay?

Your most recent card purchases are available in the Samsung Pay app. Also, “SamPay” will be appended to all completed Samsung Pay transactions on your statement.

 

22. How can I learn more about Samsung Pay?

To learn more, visit www.samsung.com/pay or call the number on the back of your card.

 

NEED ADDITIONAL HELP?

Call 1-888-835-0551 for Mobile Banking Support. For general customer service inquiries about Nevada State Bank products, please call toll-free 800-727-4743.