DIRECT CONNECT: FAQS

 

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FAQs

1. What are the differences between Direct Connect and Online Banking?

In general, Direct Connect uses a Personal Financial Management (PFM) software such as Quicken® or QuickBooks®. With your PFM software you can access Nevada State Bank directly and download account information into your software's check register as well as pay bills online.

 

Online Banking uses a web browser, such as Internet Explorer, to create a secured connection between your computer and the Nevada State Bank website. Online Banking the Nevada State Bank website gives you access to your banking transactions, as well as the ability to pay bills, apply for loans online, etc.

2. What financial software can I use with Nevada State Bank's Direct Connect?

Nevada State Bank's Direct Connect service can be accessed with the following financial software:

 

Quicken 2008-2011 
Quicken for Mac 2010 
QuickBooks 2010-2011 
QuickBooks 2009 Pro or Premier 
QuickBooks 2008 Pro or Premier 
QuickBooks for Mac 2008-2011 

 

If your software is not listed above, you may need to upgrade before using Direct Connect. Check with the software manufacturer for details.

3. What is the Nevada State Bank routing number and Customer ID that my software requires?

The routing number is 122400779. 
The Customer ID is your Social Security Number or, for businesses, the Tax ID Number.

4. How do I add additional accounts to my Direct Connect?

First, create a new account within your financial software by entering the correct account number. All checking and money market accounts use 9 digit account numbers, and all savings accounts use 10 digits. After completing the required fields, contact Online Banking Support toll-free at 1-888-835-0551 and we'll help you link the additional account. Your account will be added within 24 hours.

5. What is the cost of Direct Connect?

For current prices, please visit the Online Services Fee Schedule page.

Software for Direct Connect is not provided by Nevada State Bank, and must be purchased prior to using this service.

 

For business customers, access to accounts (ability to view balances, transactions, and transfer funds) is $4.95 per month. The optional Bill Payment service for business accounts is $9.95 per month for up to 20 bill payments, and $0.50 per additional bill payment.

 

Software for Direct Connect is not provided by Nevada State Bank, and must be purchased prior to using this service.

 

*Does not include Internet Service Provider Fees.

6. How do I find out my Direct Connect PIN code if I have forgotten it?

Contact Online Banking Support toll-free at 1-888-835-0551. If you have the letter containing the original PIN code issued by Nevada State Bank, we can reset the PIN to the one appearing on the document. If you do not have the original letter, it will be necessary to reissue the PIN, which will take 7-10 business days.

7. If I need help with my Direct Connect software, who do I contact?

If you need help with your Nevada State Bank accounts, call Online Banking Support toll-free at 1-888-835-0551. For all other technical support, please contact the software manufacturer.

NEED ADDITIONAL HELP?

Need more information? Call 1-888-835-0551 to contact our Online Banking Customer Service Center.