If your answer's not here, we're here to help. Please visit the "Contact Us" page for a complete list of contact information.
Those who have a Nevada State Bank account with a Visa® Debit Card, Visa Credit Card, MasterCard, Visa Business Debit Card and/or Visa Business Credit Card. You must be enrolled in Online Banking in order to customize your card. The primary account owner and any authorized users on the account can customize their card.
You can change your existing card for either the primary or first authorized user as often as you like. Any image change will cost $4.95. The fee will be deducted from your checking account linked to your Debit Card. For credit cards, the fee will be charged to your credit card.
Please see our Image Guidelines for our criteria for acceptable photo submissions. Nevada State Bank reserves the right to reject any image we believe violates the Visa® Image Guidelines. If an image is rejected, you will be notified by e-mail within two business days. You may submit a new image any time following your rejection notification.
The first card for both the primary account owner and first authorized user is free. Each additional card thereafter is $4.95. The fee will be deducted from your checking account linked to your Debit Card. For credit cards, the fee will be charged to your credit card.
Upon expiration or your card, a new card will be sent with the same image as your most recent card.
If you change card types, your image will be transferred to the new card type.
Your card will be mailed to you via the US Postal Service.
After your request has been submitted and approved by Nevada State Bank , you can expect your card to be mailed within 3-5 business days.
If your card is lost or stolen, please call us immediately to replace your card. Your new issued card will have the same image as your previous card. To report a lost or stolen credit or Debit Card, please call 866-749-7476. Please see your cardholder agreement for further terms and disclosures governing your rights, protections and liabilities in the event of lost cards generally.
Yes, your existing card will continue to work until you activate your new myPHOTOcard. Please destroy your old card once the new card is activated.
No, we do not transfer or share any of your financial or personal information with the design service.
You can change your existing card for either the primary account owner or first authorized user as often as you like. The first image for the primary account owner and first authorized user is free. Any additional image or image change is $4.95 per occurrence. The fee will be deducted from your checking account linked to your Debit Card. For credit cards, the fee will be charged to your credit card.
You will receive an e-mail within two business days, telling you if your image was rejected or approved.
Card customization is easy; there are three simple instructions to follow:
- Upload the photo you would like on your card.
- Customize the look of your card by enlarging, cropping, rotating or adding a border.
- Once you are satisfied with the look of your card, hit the submit button.
The photo needs to be a digital photo in .jpeg, or .bmp format. The image needs to be at least 840x840 pixels and at least 50KB in size, not to exceed 10 megabytes.
You will need to convert your physical photo into a digital photo. If you take a regular photo to a photo processing facility, they may be able to scan the photo for you and put it on a disk. Remember, the image needs to be saved in either .jpeg, or .bmp formats.
Please use an image that is at least 840x840 pixels. Our design service provides a tool to re-size your picture to look the way you want it to.
Choose a clear, sharply focused image, preferably taken at a high resolution. You can also use photo editing software to enhance your photo prior to uploading it; however, it is not mandatory.
NEED ADDITIONAL HELP?