Cause: Your browsing software does not meet Nevada State Bank's stringent security requirements for Online Banking, and you won't be able to access the system with your current version.

Solution: Upgrade your browser. Click here to find out how.

Cause: If you have three consecutive, invalid password entries, your account will be deactivated as a security precaution.

Solution: Contact Online Banking Support toll-free at 1-888-835-0551 to request re-activation.

Cause: Generally this message is the result of a database problem affecting specific accounts. It can also be created by reporting a lost/stolen ATM card, or by incorrect linkage of accounts to the main system.

Solution: Contact Online Banking Support toll-free at 1-888-835-0551. Indicate which error message you are receiving, and request that we check the linkage on your account(s).

Cause: Entering an invalid username or password.

Solution: Double check the information you are entering. Please remember that passwords are case sensitive (the system recognizes the difference between upper and lower-case letters). If the message recurs after verification, contact Online Banking Support toll-free at 1-888-835-0551 to request a temporary password.

Cause: The browser's security prompt often comes up as you are redirected to our home page after entering the wrong user name.

Solution: Double check the information you are entering. Please remember that passwords are case sensitive (the system recognizes the difference between upper and lower-case letters). The default user name on most accounts is the user's Social Security Number without the dashes or spaces. If the message recurs after verification, contact Online Banking Support toll-free at 1-888-835-0551 to reset your user name.

Cause: Distorted time/date properties on the PC being used to access the system, and/or disabling the cookie settings on the browser.

Solution: Verify that date, time, AM/PM setting, and time zone on your machine are all correct for the area of the country you reside in. This information is found in the "Control Panel" of your computer. Also check to ensure that your browser accepts cookies. If you require technical support on how to perform these operations, contact Online Banking Support toll-free at 1-888-835-0551.

Follow this link to download an updated browser:

• Microsoft Internet Explorer

Check that your browser is a supported browser version. Also check that the encryption in the software is turned on and working. After checking some of these problems, contact Online Banking Support toll-free at 1-888-835-0551.

It could be because you happened to view information on the day when your statement ended. Another possible reason is that your account(s) have been unlinked from the online system (such as when an account reaches a zero balance, etc.). Contact Online Banking Support toll-free at 1-888-835-0551 to report the problem.

You may contact Online Banking Support toll-free at 1-888-835-0551 and have any eligible account(s) linked to your online profile. Currently, eligible accounts include the following:

• Checking
• Savings
• Certificates of Deposit
• Money Market
• Credit Cards
• Consumer Loans